Delete Your Account and Data
How to permanently delete your Mowbius account and all synced data from inside the app, and what deletion does and does not include.
You can permanently delete your Mowbius account, and every piece of data that goes with it, from inside the app. No email or web form required.
Deleting your account does not cancel your subscription. Billing is handled by Google Play or the App Store, not by Mowbius, so cancel there first. The steps are below.
Cancel Your Subscription First
- On Android — open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → Mowbius → Cancel subscription
- On iPhone — open Settings, tap your name, then Subscriptions → Mowbius → Cancel Subscription
Delete the Account
- Open Mowbius and go to Settings → Account Settings
- Tap Delete Account
- Confirm the dialog, then re-enter your password
The confirmation dialog reads:
This permanently deletes your Mowbius account and all your synced data (contacts, properties, jobs, tasks, templates). Deletion can’t be undone. Continue?
The password re-entry is deliberate: deletion is immediate and there is no undo.
What Gets Deleted
- All synced data — contacts, properties, jobs, tasks, and task templates
- The account itself — your email and sign-in
- The local copy — the data stored on your phone
When you see “Your account has been permanently deleted.”, it’s done.
If Deletion Fails
- “That password didn’t match. Please try again.” — retype your current password. If you’ve forgotten it, use “Forgot password?” on the sign-in screen to set a new one, then retry.
- “Please sign out, sign back in, and try again.” — your session is too old for this security-sensitive step. Do exactly what it says.
No Export, No Partial Delete
There is no “delete my data but keep the account” option, and no in-app export. If you want a copy of your data before deleting, email us first and we’ll send you an export of what your account holds.
If You Can’t Sign In
Reset your password from the sign-in screen first. If that isn’t possible, email us from the address on the account and we’ll delete it manually.