Mowbius

Mowbius

Support

Fixes for the questions we actually get, verified against the app. If a guide doesn't get you there, email us — a real person reads it.

Restore Missing Data New phone, reinstall, or data that vanished. Three fixes, in order. Verify Your Email The yellow card in Settings, the resend button, and the spam folder. iCloud and Backups Your account is the backup, not iCloud. Delete Your Account Permanent deletion from inside the app, step by step.

Frequently Asked Questions

My contacts or labels are missing after a new phone or reinstall. Are they gone?

Almost always no. The master copy of your data lives in the Mowbius cloud, and a fresh sync brings it back:

  1. Open Mowbius and go to Settings
  2. Under Cloud Sync, tap Sync All Data
  3. Open your Contacts list

The full guide covers what to do when that isn't enough.

How do I cancel my subscription or free trial?

Your subscription is billed by Google Play or the App Store, not by us, so cancellation is a store setting. Cancel during the 3-day trial and you won't be charged.

  • On Android: open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → Mowbius → Cancel subscription
  • On iPhone: open Settings, tap your name, then Subscriptions → Mowbius → Cancel Subscription

Can I get a refund?

Purchases are processed by the stores, so we can't issue store refunds ourselves.

If you're stuck, email us and we'll point you the right way.

Does Mowbius back up to iCloud?

No. Your data lives on your phone and in Mowbius's own cloud. Nothing shows up under iCloud storage, and restoring an iCloud backup won't bring Mowbius data back — signing in to your Mowbius account will.

More in Where Mowbius Backs Up Your Data.

How do I delete my account and my data?

Inside the app:

  1. Open Settings → Account Settings
  2. Tap Delete Account and confirm with your password

This permanently deletes your account and all synced data, and can't be undone. It does not cancel your subscription — do that in the store. Details in Delete Your Account and Data.

Does deleting the app delete my data?

No. Deleting the app only removes the copy on your phone; your synced data stays in your account, and signing back in restores it. The one exception: anything created offline that never synced is gone with the app.

To delete your data for good, delete the account inside the app.

Still Stuck?

Email us what's going on and we'll take a look. If data seems missing, we can check what your account holds on our end.

Email Support