Restore Missing Contacts, Labels, or Jobs

Contacts, color labels, or jobs missing after a new phone or a reinstall? The master copy is almost always safe in the cloud. Three fixes, in order.

Mowbius keeps a copy of your data on your phone so the app works without an internet connection. That local copy can fall out of step with the master copy in the Mowbius cloud, most often after a phone change, a reinstall, or a sign-in on a new device. When contacts, color labels, or jobs look missing, they are almost always still in the cloud. The fixes below pull them back, ordered from least to most disruptive.

Check When Your Phone Last Synced

Open Settings. The Cloud Sync row shows a line like “Updated on 05/12 6:40pm”: the last time this phone exchanged data with the cloud. A recent date means the cloud is up to date. If the row is blank, this phone has never synced; read the warning under Fix 2 before signing out.

Fix 1: Sync All Data

Open Mowbius and go to Settings
Under Cloud Sync, tap Sync All Data
Open your Contacts list

Sync All Data reconciles everything on your phone with everything in the cloud, in both directions. Anything in the cloud that is missing on your phone comes back, and anything on your phone that never uploaded is sent up. Give it a moment: the Cloud Sync row shows a spinner while it runs and a fresh “Updated on” time when it finishes.

Fix 2: Sign Out and Back In

If Sync All Data didn’t bring everything back, force a completely fresh copy:

Go to Settings → Account Settings → Sign Out
Sign back in with your email and password
Open your Contacts list. This pulls a fresh copy from the cloud.

Signing out shows the warning “Any changes not synced with the cloud will be lost. Continue?”, and it means it. Only sign out after checking the Cloud Sync date. If your latest changes never uploaded, they are gone once you sign out.

Fix 3: Reinstall the App

Delete the Mowbius app from your phone
Reinstall it from the App Store or Google Play
Sign in with your email and password

This has the same effect as signing out, with brand-new app state on top. The same warning applies: deleting the app deletes the local copy, so anything that never synced goes with it.

Still Missing?

Email us with:

What disappeared — contacts, labels, jobs, or something else
When you first noticed — and what the Cloud Sync row says now
What changed — a new phone, a reinstall, or a new account

We can check your data on our end and confirm exactly what the cloud holds.

The One Unrecoverable Case

If your old phone had entries that never uploaded, say the phone was offline and then broke, those entries only ever existed on that phone. The app can restore everything the cloud holds, and nothing it doesn’t. Opening Mowbius on a connection now and then is all it takes to keep the cloud current.